Frequently Asked Questions
How do I enter the competition?
On the home page of our website you will see all active competitions. Click that and you will be taken to the entry form.
Stage 1 is to answer the competition question.
Stage 2 is to select the number of entries you require. Please remember that these are entries, not attempts to answer the competition question correctly. If your answer is wrong, you will not be able to try again unless you purchase more entries.
Stage 3 is to complete your details on the entry form and pay the entry fee. You will need to tick the box to confirm that you accept our terms and conditions.
When you have paid your entry fee, you will be told if you have answered the question correctly. If you have, your name will be entered in the draw with all of the other correct entries.
There is also a free entry route available. To enter for free, send your name, address, telephone number, email address and answer to the competition question to us at: 17 Pebsham Drive, Bexhill-On-Sea, East Sussex, TN40 2RU
How will I know if I have won?
We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us.
We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.
How long is the competition open for?
The opening and closing date of each competition is stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.
Can anyone enter the competition?
The competition is open to residents of the United Kingdom only who are 18 years or older.
We do not accept entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.
Also, you cannot enter this competition if you are a relative of any of our suppliers.
What are the prizes?
The prizes are described fully on the website. You can find out more details on our website.
We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason.
Can I sell the prize if I don't want it?
If you are the winner, the prize will be yours. You can do whatever you wish with it, including selling it.
How do you use my personal data?
We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.
We do not share your data with any third parties unless this is necessary for administering the competition.
Full details of how we use your data are included in our Privacy Policy which you can read on our website.
If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.
What happens if I get the question wrong?
Whilst this may be disappointing, you have to remember that this is a competition and we have deliberately made the question tough to comply with the law.
If you get the question wrong, you will not be entered into the draw so you will not have the chance to win the prize. You will not be entitled to a refund of your entry fees. If you want to, you can try again.
How is the winner decided?
Everyone who gets the answer to the question correct will be entered into a draw. The winner will then be chosen at random from all the correct entries.
What are my chances of winning?
The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000.
You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300.
We say "no worse than" because we expect a significant number of people to get the answer to the question wrong. We cannot predict how many this will be but say 500 people got the answer wrong and they each purchased 1 entry each. Your chances of winning with a single correct entry will now improve to 1 in 2,500.
Why is the question so hard?
This is not a lottery or a free prize draw. It is a prize competition and the law says that to be in with a chance of winning, you must demonstrate your skill, knowledge or judgement.
The law says that the question should be sufficiently difficult that a significant number of people either get the answer wrong or are put off entering. However, this means that the odds of winning are actually increased for those who get the answer correct.